As the insurance industry evolves, so do the ways we access and utilize wellness benefits. A significant shift is underway, with online self-service claims applications becoming the primary means of submitting and managing wellness-related claims. In this transformation, hard claimant cards—once an essential item in any benefits wallet—are being replaced by digital claim cards. As these traditional cards are phased out, Explanation of Benefits (EOB) statements and claimant history will now be accessible exclusively online.
To stay aligned with these changes, we recommend all members transition to digital claims applications to ensure seamless access to their wellness benefits. Here’s what you need to know about the shift to online services and how to set up your account if you need assistance.
Why Digital Online Services
The transition to digital claims applications offers several advantages:
Convenience
Submit claims anytime, from anywhere, using your smartphone or computer. No more mailing in forms or waiting for cards to arrive.
Immediate Access to EOB and Claims History
Access Explanation of Benefits (EOB) statements, payment history, and claims updates right in your online account.
Reduced Paper Use
Going digital helps reduce the environmental impact of printing, mailing, and processing hardcopy claims and cards.
What Changes You Can Expect
With self-service online claims applications now standard, here’s a summary of what’s new:
Digital Claim Cards
Instead of receiving a physical card, members will now have access to a digital claim card available in their online account. Users can conveniently download or print their digital cards, allowing for easy access on their mobile device or a printed copy if preferred.
Online EOB Statements
EOB statements will no longer be mailed or available in hard copy. Instead, you can view and download these statements anytime within your online account.
Claim History Access
Review your entire claims history online, enabling easy tracking of your wellness benefits utilization over time.
Setting Up Your Online Claims Account
If you’re new to online claims applications or need help navigating the setup, we’re here to support you. Follow these steps to ensure a smooth transition:
Create Your Account: Visit your benefits provider’s website or app and select the option to create a new account.
Verify Your Information: You’ll be prompted to verify your identity with details related to your benefits plan.
Secure Your Account: Set a strong password and, if possible, enable two-factor authentication for added security.
Access Your Digital Card: Once registered, locate your digital claim card within the portal for immediate access to wellness benefits.
Explore Additional Features: Check your claims history, download EOBs, and familiarize yourself with online claim submission.
Need Assistance?
Transitioning to a digital claims process is easy, but if you’re uncertain about any steps, our support team is ready to help. Don’t hesitate to reach out for assistance.
Why Make the Switch?
Embracing digital claims applications not only keeps you aligned with industry changes but also enhances your overall experience. With instant access to claims, EOBs, and more, going digital means you’re always just a few clicks away from your wellness benefits.
As we move forward in this digital transformation, we’re committed to ensuring that every member can easily navigate the shift. Reach out if you need help—we’re here to make this transition as smooth as possible.